Privacy Policy

Data Controller

dealajuq B.V. is the data controller responsible for your personal information. Our registered office is located at Stationsweg 106, 9792 AB Groningen, Netherlands. We are registered with the Dutch Chamber of Commerce under number A65525541.

For any privacy-related questions or concerns, please contact us at privacy@dealajuq.live or call us at +31 407081520.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, and any other information you provide when using our services. We collect this information when you:

• Fill out contact forms on our website
• Book adventure travel services
• Subscribe to our newsletter
• Communicate with us via email or phone
• Visit our website (through cookies and similar technologies)
• Participate in surveys or provide feedback

We may also collect technical information such as your IP address, browser type, operating system, and website usage patterns to improve our services and ensure website security.

How We Use Your Information

We explain how we use your information to provide and improve our adventure travel services. The use of your data is based on legitimate business interests and your consent where required by law:

• To provide adventure travel services and respond to your enquiries
• To process bookings and manage your travel arrangements
• To communicate with you about your bookings and services
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations and protect our business interests
• To ensure website security and prevent fraud

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to fulfil our travel services
• Legitimate interests: For business operations, customer service, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your personal information with trusted third parties in the following circumstances:

• Service providers who assist in delivering our travel services
• Local guides and partners in destination countries
• Payment processors for secure transaction handling
• Professional advisors (lawyers, accountants, insurers)
• Government authorities when required by law

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• Customer records: 7 years after last service for tax and legal compliance
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months from collection
• Contact enquiries: 3 years from last communication

After the retention period expires, we securely delete or anonymise your personal information.

Your Rights

Under GDPR, you have the following rights regarding your personal information:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data use
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing or cookies

To exercise these rights, contact us at privacy@dealajuq.live. We will respond within one month of receiving your request.

International Data Transfers

As an adventure travel company, we may transfer your personal data to countries outside the European Economic Area (EEA) for the purpose of providing travel services. When we do so, we ensure appropriate safeguards are in place:

• Transfers to countries with adequate protection as determined by the European Commission
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

You can manage your cookie preferences through our cookie banner or your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@dealajuq.live.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: